Shipping & Delivery Policy
Last updated: 5 August 2026
This policy explains how Samman Tiranga Foundation ships physical items — shop purchases, replacement flags issued under the Flag Exchange programme, and membership items — and what you can expect at each stage.
It should be read together with our Terms & Conditions and our Refund & Cancellation Policy.
1. Where We Deliver
We currently deliver to addresses within India only. We do not ship internationally at this time.
Delivery is subject to the serviceability of our courier partners. A small number of remote or restricted PIN codes may be undeliverable. If we cannot deliver to your address, we will contact you and offer a full refund or an alternative arrangement.
We cannot deliver to PO boxes. Please provide a complete street address where someone can receive the parcel.
2. Order Processing Time
Orders are processed on working days (Monday to Saturday, excluding public holidays). Orders placed on a Sunday or a public holiday are processed on the next working day.
- Shop orders are usually packed and dispatched within 2 to 4 working days of successful payment.
- Replacement flags under the Flag Exchange programme are dispatched after your request has been verified, which usually takes 2 to 3 working days from submission.
- Membership items are usually dispatched within 5 to 7 working days of successful payment.
- Around Independence Day, Republic Day and other national occasions, demand rises sharply and processing may take longer. We will keep you informed if there is a material delay.
3. Delivery Timelines
Once dispatched, delivery times depend on your location and the courier's network.
- Metro cities: typically 3 to 6 working days from dispatch.
- Other cities and towns: typically 5 to 9 working days from dispatch.
- Remote, hill, island or border areas: typically 8 to 14 working days from dispatch.
All timelines are good-faith estimates, not guarantees. Actual delivery depends on the courier and can be affected by weather, strikes, local restrictions, festival volumes and other circumstances outside our control. We do not offer guaranteed or time-definite delivery.
4. Shipping Charges
Any shipping charge applicable to your order is calculated at checkout and shown to you clearly before you pay. The amount payable is always computed on our server from our own records.
Replacement flags issued under the Flag Exchange programme are provided free of charge, including delivery, as part of our charitable work.
Where a promotional free-shipping threshold is offered, it applies to the order value before taxes unless stated otherwise, and we may withdraw or change such offers at any time.
5. Order Confirmation and Tracking
When your payment is successful you will receive a confirmation email with your order details. When your parcel is handed to the courier, we will share the tracking reference where one is available.
Please check your spam or promotions folder if you do not see our email. If you have received no confirmation within 24 hours of a successful payment, contact us so we can check.
For Flag Exchange requests, you can check the status at any time using your tracking code on our Track Request page.
6. Delivery Attempts and Address Accuracy
You are responsible for providing a complete, accurate address and a reachable phone number. Most failed deliveries are caused by an incomplete address or an unreachable number.
- Couriers typically make up to three delivery attempts before returning a parcel to us.
- If a parcel is returned undelivered because of an incorrect address, a refused delivery or repeated unavailability, we will contact you to arrange redelivery. A further shipping charge may apply.
- If we cannot reach you within 15 days of a returned parcel, we may treat the order as cancelled and refund it after deducting shipping costs already incurred.
- Please inspect the packaging before accepting delivery. If a parcel arrives visibly damaged, tampered with or opened, refuse it and tell us the same day.
7. Damaged, Missing or Incorrect Items
We pack carefully, but occasionally something goes wrong. If your order arrives damaged, incomplete or incorrect, contact us within 48 hours of delivery.
Please include your order reference, a description of the problem, and clear photographs of the item and its packaging. Photographs help us resolve the matter quickly and support any claim with the courier.
Where a claim is upheld, we will send a replacement where stock allows, or issue a refund in accordance with our Refund & Cancellation Policy.
8. Lost Shipments
If tracking shows no movement for 10 consecutive working days, or the courier confirms a parcel is lost, contact us and we will open an investigation with the courier.
Courier investigations can take up to 15 working days. Once a parcel is formally declared lost, we will send a replacement where stock allows, or issue a full refund.
Risk in the goods passes to you on delivery. Where a parcel is recorded as delivered but you have not received it, we will assist with the courier's proof-of-delivery process, but we cannot accept liability where delivery has been properly evidenced.
9. Handling of the National Flag in Transit
National Flags dispatched by us are packed folded and protected in a manner consistent with the dignity of the flag, as expected under the Flag Code of India, 2002.
We ask that you open the packaging with care, store the flag folded and clean, and follow the Flag Code when displaying it.
If a National Flag reaches you damaged in transit, please do not display it. Contact us and we will arrange a replacement and the respectful retirement of the damaged one.
10. Contact and Escalation
For any delivery question, email sammantiranga@gmail.com or call +91 99713 96900 during our working hours (Monday to Saturday, 10:00 AM - 6:00 PM (IST)). Please quote your order or tracking reference.
We aim to respond within 24-48 business hours. If you are not satisfied with the response, you may escalate the matter to our Grievance Officer at the address below.
Contact Us About This Policy
If you have questions, concerns or a complaint about this policy, please get in touch. We aim to respond within 24-48 business hours.
You can also use our contact form.